Help and FAQs

Altura is a New Zealand marketplace that connects customers with vetted drone operators for work like inspections, mapping, surveying, and visual capture.

You share what you need, review suitable operators, and choose the right fit. We make it easier to compare quality, availability, and service scope in one place.

Altura supports jobs across New Zealand, including major cities and regional areas where trusted operators are available.

Pricing depends on job scope, location, flight complexity, deliverables, and turnaround time. Most operators provide clear quotes before work starts.

Altura keeps pricing transparent. Any platform fees are shown clearly before you confirm a booking or service arrangement.

Yes. We prioritize operator verification, including business details and declared certification status, so customers can choose with more confidence.

Part 101 covers standard drone operations under Civil Aviation Rules. Part 102 is for more complex operations approved under an operator certificate.

Insurance is strongly expected for professional work. Customers should confirm the operator's cover type and limits before the job begins.

Start by sharing your location, timeline, and what outcomes you need. The clearer your brief, the easier it is for operators to respond accurately.

Yes. You can compare options and select the operator that best matches your budget, timeline, and quality requirements.

After submission, operators review your brief and respond. You can compare responses, ask follow-up questions, and confirm your preferred provider.

Drone flights are legal in New Zealand when operators follow Civil Aviation Authority rules, local bylaws, and site-specific permissions.

If an issue comes up, contact your operator first and share the details with Altura support so we can help with resolution and follow-up.