Help and FAQs

Altura is a New Zealand marketplace that connects customers with vetted drone operators for visual work like property marketing, events, school coverage, and promotional content.

You share what you need, review suitable operators, compare replies or quotes, and choose who you want to proceed with. During the launch phase, final payment, scheduling, access, and delivery are arranged directly with the operator.

Altura is launching with an Auckland focus and selected service categories. Wider New Zealand coverage may expand as trusted operators are added.

Pricing depends on job scope, location, flight complexity, deliverables, and turnaround time. Most operators provide clear quotes before work starts.

Altura does not process or hold payment during the launch phase. Operators arrange payment directly with customers using their normal invoicing or payment process.

Yes. We prioritize operator verification, including business details and declared certification status, so customers can choose with more confidence.

Part 101 covers standard drone operations under Civil Aviation Rules. Part 102 is for more complex operations approved under an operator certificate.

Insurance is strongly expected for professional work. Customers should confirm the operator's cover type and limits before the job begins.

Start by sharing your location, timeline, and what outcomes you need. The clearer your brief, the easier it is for operators to respond accurately or send a useful quote.

Yes. You can compare options and select the operator that best matches your budget, timeline, and quality requirements.

After submission, operators review your brief and respond. You can compare responses, ask follow-up questions, and accept the quote you want to proceed with. Payment and final logistics are then arranged directly with the operator.

Accepting a quote tells the operator you want to proceed. It does not mean Altura has taken payment, confirmed the operator's availability, or guaranteed the job. You and the operator should then confirm timing, payment, site access, flight requirements, and delivery details directly.

For launch, accepting a quote means you have chosen an operator and want to proceed. The final booking details are still confirmed directly between you and the operator.

Yes. You can keep using the Altura thread as a record. After quote acceptance, the operator may also share their phone number, email, invoice, payment link, or scheduling details so you can finalise the job directly.

Before proceeding, confirm the final price, what is included, date and timing, location and site access, required permissions, deliverables, turnaround time, payment method, and any cancellation or weather contingency.

Drone flights are legal in New Zealand when operators follow Civil Aviation Authority rules, local bylaws, and site-specific permissions.

If an issue comes up after you proceed, contact the operator first and keep a record of the quote, payment, timing, access, and delivery expectations. You can also contact Altura support so we can review the marketplace record and operator conduct where appropriate. During launch, payment issues, refunds, scheduling, and delivery are handled directly between you and the operator.

Altura helps you find drone operators in Auckland, send a structured enquiry, receive quotes, and choose who you want to proceed with. During the launch phase, payment, final scheduling, site access, and delivery are arranged directly with the operator.

No. Altura does not process or hold payment during the launch phase. If you accept a quote, the operator will arrange payment with you directly using their normal payment or invoicing process.

We are starting with a focused launch so buyers and operators can use the payment and invoicing tools they already trust. This lets Altura focus first on helping people find the right operator, create clear enquiries, receive quotes, and agree to proceed. Built-in booking and payment tools may be added later as the marketplace grows.

Yes. Operators can use their normal payment process. They may send an invoice, bank details, a payment link, or another payment method they already use.

We may add optional booking and payment tools later. For launch, Altura keeps things simple by helping you connect, quote, and proceed directly with the operator.

The drone operator is responsible for confirming whether the job can be completed safely and legally. This may include weather, site access, airspace considerations, permissions, and any other operational requirements.

Altura helps with discovery, enquiries, quotes, and handoff. During the launch phase, the service itself is delivered directly by the operator. You should confirm the scope, timing, payment, and delivery expectations with the operator before proceeding.

Drone work can depend on weather, airspace, property access, event rules, local bylaws, and permissions. The operator is responsible for confirming safe and legal operation, and you should confirm site access or property requirements before the job proceeds.

Contact the operator first and keep a clear record of the quote, payment, timing, access, and delivery expectations. You can also contact Altura support so we can review the marketplace record and understand what happened. During launch, payment issues, refunds, scheduling, and delivery remain handled directly between you and the operator.